Shipping Policy

• Enjoy free shipping on all orders over $80 within the U.S.!

Shipping Limitations

• We are unable to ship to P.O. Boxes, APO/FPO addresses, or any locations outside of the United States.

Order Processing Time

• After payment is received, our warehouse requires 1-3 business days to process your order.
• You will receive a notification with tracking information once your order has been shipped.

Delivery Time

• In most cases, orders are delivered within 5-7 business days after being shipped.
• Actual delivery dates may vary due to factors such as flight schedules, weather conditions, and other external circumstances.
• For the most accurate delivery updates, please refer to your tracking information.

Undelivered or Missing Packages

• If your tracking information shows the package as delivered but you have not received it, or if the package has not been delivered, you must contact Customer Service within 45 days from the order date for assistance.

Customer service

For all enquiries, please contact us at：service@honeycarepets.com