At HoneyCare, we are committed to providing high-quality products and customer satisfaction. If for any reason you're not completely satisfied with your purchase, we offer a flexible return and exchange policy to ensure your experience is hassle-free. Please review the terms below:

Eligibility for Return or Exchange

• Timeframe: You may request a return or exchange within 14 days of receiving your HoneyCare pet diapers. Returns or exchanges requested after this period may not be accepted.
• Condition of Products: The items must be unused, unopened, and in their original packaging. We cannot accept returns or exchanges for diapers that have been used, washed, or damaged.

How to Request a Return or Exchange

• Contact Us: To initiate a return or exchange, please contact our Customer Service team at ：service@honeycarepets.com. Include your order number, the item(s) you wish to return or exchange, and the reason for your return.
• Approval: Our team will review your request and provide you with instructions on how to proceed.

Return Process

• Shipping: Customers are responsible for the shipping costs for returning the items. We recommend using a trackable shipping service to ensure the safe return of the products. Please keep the shipping receipt as proof of return.
• Inspection: Once the returned items are received, they will be inspected to ensure they meet the return eligibility criteria. We reserve the right to deny returns or exchanges if the items show signs of being used, opened, or damaged.

Refunds

• Processing Time: Once your return is approved, your refund will be processed within 5-7 business days. The refund will be issued to the original payment method.
• Restocking Fee: A 10% restocking fee may apply to certain returns, particularly if the item was opened but returned in its original condition.

Exchanges

• Exchange Process: If you'd like to exchange your HoneyCare pet diapers for a different size or product, please specify the desired replacement when contacting customer service. If there’s a price difference, we will issue a refund or charge the difference accordingly.
• Availability: Exchanges are subject to product availability. If the requested exchange is unavailable, we will provide you with a store credit or refund.

Non-Returnable Items

• For hygienic reasons, we cannot accept returns or exchanges for any used or opened diapers or any products that have been tampered with. This policy ensures the safety and health of all our customers.

Damaged or Defective Products

• Damaged Items: If you receive a damaged or defective item, please contact us within 7 days of receiving the product. We will arrange a replacement or refund at no additional cost to you.
• Proof of Damage: Please provide clear photos or videos of the damage to help us resolve the issue as quickly as possible.

How to Contact Us

• For any inquiries or assistance regarding returns or exchanges, please contact our Customer Service team: service@honeycarepets.com