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America's No.1 Pet Diaper Brand

FAQ

Training Pads Q&A

What sizes are available for the pee pads?

We offer a variety of sizes to suit different pets:

  • Small (for small dogs and cats)
  • Medium (for medium-sized dogs)
  • Large (for large dogs)
  • Extra-large (for extra-large dogs or multiple pets)
    The appropriate size can be selected based on your pet's size and the intended use.
How absorbent are the pee pads?

Our pee pads are highly absorbent and can quickly absorb your pet’s urine to prevent leaks.

  • Small pads absorb around 250-300ml.
  • Large pads can absorb up to 700-800ml.
  • The absorption rate is fast, helping prevent leaks and controlling odors while keeping the pad dry.
What materials are the pee pads made of?

Our pee pads are made from high-quality, non-toxic, and eco-friendly materials, ensuring they are safe for pets.

How leak-proof are the pee pads?

Our pee pads feature a three-layer leak-proof design, ensuring no leaks.

Do the pee pads have an odor?

Our pee pads have an odor-control feature to help minimize smells.

Are these pee pads suitable for training pets?

Yes, these pee pads are perfect for training puppies.

What is the lifespan of a pee pad and how often should it be replaced?

Generally, each pee pad can be used 1-2 times, depending on your pet’s urine volume and the size of the pad.

Are the pee pads suitable for different types of pets?

Our pee pads are suitable for all types of pets, including dogs, cats, rabbits, etc.

Can the used pee pads be disposed of in the trash?

Yes, used pee pads can be disposed of directly in the trash.

Are there options with different absorbency levels?

We offer pee pads with different absorbency levels to suit various needs.

Are these pee pads suitable for outdoor use?

Yes, our pee pads are suitable for outdoor use and are especially convenient for pets during outdoor activities.

Are there any package or price discounts available?

Yes, we offer multi-pack options, such as 10-pack or 20-pack, at a discounted price.When you purchase in bulk, you can enjoy additional discounts or promotional offers.

Diaper Q&A

Are pet diapers suitable for both dogs and cats?

HoneyCare offers a variety of diaper sizes suitable for pets of different shapes and weights. Refer to our size chart to select the best fit for your pet. Our adjustable straps ensure a snug fit, preventing the diaper from being too loose or tight.

What size diaper should I buy for my pet?

HoneyCare offers a variety of diaper sizes suitable for pets of different shapes and weights. Refer to our size chart to select the best fit for your pet. Our adjustable straps ensure a snug fit, preventing the diaper from being too loose or tight.

How long can a pet diaper be worn?

HoneyCare diapers feature superior absorbency and can keep your pet dry for an extended period. We recommend changing the diaper every 4-6 hours, especially during prolonged use. Our breathable materials reduce irritation and prevent rashes, keeping your pet’s skin healthy.

Can pet diapers help with incontinence?

Yes, HoneyCare diapers are specifically designed for pets with incontinence issues. The high-absorbency core effectively locks in moisture, preventing leaks and keeping your pet dry. Ideal for senior pets or those with medical conditions, our diapers protect the skin from urine damage.

How do I put a diaper on my pet?

HoneyCare diapers are easy to use. Gently slip the diaper over your pet’s hind legs and waist, then adjust the Velcro straps for a secure and comfortable fit. The soft materials ensure your pet feels no discomfort or restriction.

Are pet diapers safe for my pet?

HoneyCare prioritizes your pet's safety and comfort. Our diapers are made from non-toxic, hypoallergenic materials, rigorously tested to ensure they are skin-friendly. The breathable and soft materials reduce the risk of irritation or redness.

Can I use a diaper for my puppy or senior pet?

Absolutely! HoneyCare diapers are perfect for both puppies and senior pets. For puppies, diapers help with training and maintaining cleanliness, while for senior pets, they effectively manage incontinence issues, ensuring comfort and dryness.

What are the benefits of using pet diapers?

HoneyCare diapers provide a comfortable and dry experience for your pet while helping you maintain a clean home. With superior absorbency, leak protection, and odor control, our diapers are perfect for training, incontinence management, or travel.

Can pet diapers be used for travel or during long car rides?

Yes, HoneyCare diapers are ideal for travel. Compact and easy to carry, they keep your pet dry during long car rides or trips, protecting your vehicle and ensuring a stress-free journey.

How can I keep my pet’s skin healthy while using diapers?

HoneyCare diapers are made with breathable designs to reduce moisture buildup and prevent irritation. Regular diaper changes and keeping your pet’s skin dry are essential. For pets with sensitive skin, consider our specialized skincare line for added protection.

Ordering

Can I cancel my order?

We have a very short window to cancel orders once they’re placed. If you'd like to cancel, please email us immediately at service@honeycarepets.com with your order number and email address.

If the window has passed and your order is already processing, it will be shipped. Once it arrives, you can initiate a return for a refund to your original payment method.

Can I change my shipping address?

We have a very short window to update shipping addresses before an order ships. If you need to change the address, please email us immediately at service@honeycarepets.comwith your order number, email address, and the correct shipping address.

Once your order is processed, we recommend making changes directly with the carrier.

How can I modify the items in my order?

Once an order is placed, we cannot modify the items. If you'd like to add, change, or upgrade, please place a new order and return any unwanted items from the original order. Please note, returns are subject to a $9.95 fee, which will be deducted from your refund.

Can I track my order after it has been placed?

Yes! You can easily track your order status and shipment details directly on our website. Simply log in to your account and check the "Order History" section for up-to-date tracking information.

What if my order hasn't arrived yet?

If your order has not arrived within the expected delivery window, please first check the tracking information on our website for updates. If you still have concerns, feel free to contact our customer service team, and we’ll be happy to assist you.

Return or Exchange

Eligibility for Return or Exchange?

Timeframe: You may request a return or exchange within 30 days of receiving your HoneyCare products.

Returns or exchanges requested after this period may not be accepted.Condition of Products: The items must be unused, unopened, and in their original packaging. We cannot accept returns or exchanges for diapers that have been used, washed, or damaged.

How to Request a Return or Exchange

Contact Us: service@honeycarepets.com

To initiate a return or exchange, please contact our Customer Service team at [Customer Service Email/Phone]. Include your order number, the item(s) you wish to return or exchange, and the reason for your return.

How to Receive your Refunds

Processing Time: Once your return is approved, your refund will be processed within 5-7 business days. The refund will be issued to the original payment method.

Restocking Fee: A 10% restocking fee may apply to certain returns, particularly if the item was opened but returned in its original condition.